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Privacy Policy

Last updated: 1 January 2026

1. Data Controller

The data controller responsible for your personal information is:

IMC Universal Ltd
Email: contact@claudiapsychic.com

If you have any questions about how we handle your data, or wish to exercise any of your rights, please contact us at the address above.

2. What Data We Collect

When you use the Claudia Guardian service, we may collect the following categories of personal data:

Data Category	Details
Name	Your first name, as provided during the onboarding process
Email address	Used to deliver your personalised reading and ongoing communications
Date of birth	Day, month, and year — used to personalise your astrological reading
Zodiac sign	Selected by you as part of the onboarding quiz
Life concern area	Your stated primary concern (e.g. love, career, destiny) — used to focus your reading
Relationship status	Optionally provided as part of the onboarding quiz to personalise your reading
Mobile number	Only if you choose to provide it for SMS guidance alerts (optional)

We may also collect standard technical data (such as your IP address and browser type) for security and analytics purposes through our hosting and analytics providers.

3. How We Use Your Data

We use your personal data for the following purposes:

• To deliver your personalised astrology reading and any follow-up guidance via email
• To send you daily horoscope emails and personalised communications if you have opted in
• To personalise the content of your readings based on your birth date, zodiac sign, and life concerns
• To manage your subscription preferences and honour unsubscribe requests
• To maintain records for legal compliance and dispute resolution
• To improve our service based on aggregated, anonymised usage patterns

4. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

• Consent (Article 6(1)(a)): You have given explicit consent to receive personalised readings and marketing communications by completing our onboarding form and checking the relevant consent boxes. You may withdraw your consent at any time by contacting us or clicking the unsubscribe link in any email.
• Legitimate interests (Article 6(1)(f)): For certain processing activities such as fraud prevention and service improvement, we rely on our legitimate interests, balanced against your rights and interests.

5. Data Sharing

We do not sell your personal data. We may share your data with trusted third-party service providers who assist us in delivering our service, including:

• Email delivery platforms (for sending your readings and newsletters)
• Hosting and infrastructure providers
• Payment processors (for paid services only)

All such third parties are contractually obligated to handle your data securely and only for the purposes we specify. We do not share your data with any party for their own independent marketing purposes.

We may disclose your data to law enforcement or regulatory authorities if required to do so by applicable law.

6. Data Retention

We retain your personal data for a period of 2 years from the date of your last interaction with our service, unless:

• You request deletion of your data earlier (see Section 8 — Your Rights)
• We are required by law to retain it for a longer period

After the retention period, your data is securely deleted or anonymised.

7. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These include encrypted data storage, access controls, and secure transmission protocols (HTTPS).

While we strive to protect your data, no method of transmission over the internet is 100% secure. If you have reason to believe your data has been compromised, please contact us immediately at contact@claudiapsychic.com.

8. Your Rights

Under UK GDPR, you have the following rights with respect to your personal data:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may ask us to correct inaccurate or incomplete data.
• Right to Erasure ("Right to be Forgotten"): You may request that we delete your personal data, subject to certain legal exceptions.
• Right to Data Portability: You may request your data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to our processing of your data based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing prior to withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe we have not handled your data correctly.

To exercise any of these rights, please contact us at contact@claudiapsychic.com. We will respond within 30 days.

9. Cookies

Our website may use cookies and similar tracking technologies to enhance your experience. Essential cookies are necessary for the site to function and are set automatically. Analytics cookies are only set with your consent. You may manage your cookie preferences through your browser settings at any time.

10. International Transfers

Your personal data is primarily stored and processed within the United Kingdom. If any processing occurs outside the UK or European Economic Area, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Where we make significant changes, we will notify you by email or by posting a notice on our website. The "last updated" date at the top of this page reflects the most recent revision.

12. Contact

For any questions, concerns, or data rights requests related to this Privacy Policy:

IMC Universal Ltd
Email: contact@claudiapsychic.com